Meet The Doc's Harley-Davidson® Team

Kersten

General Manager

I've dedicated my life to the family business. I’ve worked my way through every facet & I’m proud to serve as GM. It was through the dealership that I met my husband, Shannon that co-manages at my side. We are a great team at home, at work, & at the drag strip. My greatest love & pride in life are our 3 boys. My hobbies include drag racing my Nitro Harley. I was licensed in 1995, at 16 years old making me the youngest Nitro Harley pilot in history. My personal best ¼ mile is 7.55 sec @ 178 MPH. In 2018 & 2021, I finished the Cannonball with a perfect score on my 1922 H-D & placed as a Class 3 winner both times.

Shannon

General Manager

I started working for Doc in 1989 when I was 15 years old. It was a dream come true to be paid to immerse myself in working on Harley-Davidson motorcycles. I worked as a technician for many years before becoming Service Manager. Around 2010, my wife Kersten & I began our transition into our current roles managing the dealership. In 2020, we also visualized & created a brand new business that we added to the complex, Doc's Full Bore Outdoor. Kersten & I have 3 sons. In 2021, alongside Doc & Kersten, I was able to complete Cannonball on my 1924 H-D.

Casey

Motorclothes Manager

Casey joined the Doc's team in 2002 as our Motorclothes Manager. Don't let her quiet, shy exterior fool you. She is an extremely knowledgable member of our crew in both Motorclothes & Parts. She is a Mother of 5. She rides her Harley-Davidson to work frequently with her youngest daughter riding passenger in the sidecar. Casey's son Marcus works as Assistant Manager of our Service Department. She is also Shannon's sister.

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Jeff

Parts Manager

I started at Doc's in 2005. I currently own a 95' Road King & an 08' Night Rod Special. When I'm not working, I enjoy spending time with my family. This is one of the most unique dealerships I've ever seen. Doc has created a destination that offers something for everyone. We all work as a team to keep it growing.

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Marcus

Service Manager

I started working at Doc's in 2009 at 16 years old. I started as a Zookeeper, worked in Parts, & then moved to Service. I ride a 99' Lowrider & an 83' Ironhead Sportster. I've been around Doc's most of my life & plan on many more wonderful years.

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Joe

Service Technician

My name is Joe, & I'm a Service Technician at Doc's. I've been working at Doc's since 2008. I've been in the HD industry since 2003. Outside of work I enjoy camping, hunting and spending time with my wife and 3 boys. I use to drag race Harleys. My favorite Harley and dream to own one day would be a 1980 Wideglide.

Steve

Service Technician

Steve is Doc's son. He has worked at Doc's since he was in his late teens. He has worked as a Service Technician for many years & has obtained the title of Master Technician. He loves racing his street bike at the Doc's Legal Country Drags each year in July. Steve also completed the 2023 Motorcycle Cannonball on his 1919 Harley-Davidson J model placing 2nd in his class.

Marc

Service Technician

Marc joined the Doc's team in 2003 as a Service Technician. Marc has always been very mechanically inclined since a very young age. He is a very quiet guy, but his knowledge & experience speak for themselves.

Cole

Service Technician

I joined the Doc's team in Spring of 2022. I've loved motorcycles all my life. My love of motorcycles started with my Grandfather. We spent many hours working in the garage together & he taught me a lot. At Doc's I'm able to continue to learn new things & grow my mechanical experience. My favorite motorcycle is a 1967 Triumph 650 Tiger. In my spare time I like to travel the state racing dirtbikes.

Tom

Service Writer

I've done lots of different things including turning wrenches long ago when they were still point based. After a 30 year career in Engineering, I wasn't ready to retire so I joined the Doc's team. One thing I love most about my job at Doc's is I get to see & touch so many cool things including Doc's many restorations & creations. The job is not boring & repetitive. I'm a Father of 2 & Grandfather of 3. I have a few Harleys in the garage. I have a wide variety of interests including hunting, fishing & working on learning to play the guitar left-handed even though I'm right handed.

Terry

Service Support & Detailer

Terry joined the Doc's team in 2022. Terry brings a positive attitude with him to work every day. It's clear to everyone that he loves his job here at Doc's. He is hard-working & always willing to help with whatever needs to be done. Terry was voted employee of the month by his co-workers in June of 2023.

Levi

Service Support, Detailer, & Part-Time Zoo-keeper

Levi joined the Doc's team in 2023. Anything you need done, Levi is your guy. He's quiet & shy, but always wears a smile. Levi was voted employee of the month by his co-workers in Dec of 2023.

Michelle

Motorcycle Sales F&I Manager

I joined the Doc’s Crew on April 15, 2024. I have been involved in banking and the finance industry for 35+ years. I also have an Associate’s degree in business management. I enjoy helping people and it is a real pleasure seeing them being able to get approved with financing to purchase their dream motorcycle. I also love interacting with retail customers and visitors of the Zoo. The animals are a bonus to my job!! In my spare time I enjoy reading a good book or spending time hunting and training my dogs with my husband Jerry. We also enjoy UTV rides and spending time Up North.

Lester

Motorcycle Sales

I joined Doc's team in the Spring of 2024. I enjoy meeting new people & helping customers with all their Harley needs. In my free time I enjoy riding my 2009 Ultra Classic. I also enjoy the outdoors like hunting & fishing. I enjoy spending time with my wife & kids as well as my Grandkids. Working at Doc's is a fun & enjoyable job. I have been a long time customer & now I'm proud to be part of a great team here at Doc's!

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Tina

Customer Service

Tina joined the Doc's team in 2019. She is our Riding Academy Program Manager & also works Customer Service. When she is not working at Doc's she enjoys spending quality time with her four kids.

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Andrea

Customer Service

Hello! My name is Andrea. I've been a part of the Doc's crew since Spring 2013. Here at the shop, I help part-time in Motorclothes, Parts, or wherever else they need me. I have had a blast welcoming visitors from across the country and around the world. One of the biggest reasons I like working at Doc's is that it's truly "Like no other!"
I earned my motorcycle endorsement and began riding back in Fall 2005. One of my favorite things to do is test-ride different models of Harley motorcycles. To name a few, I've ridden Sportsters like 883 and 1200 Low, the Nightster, the Rocker, and the Street 500. My family and I enjoy spending time with our friends in the Wolf River HOG Chapter, of which I've been an Associate Member since 2007. I'd love to show you around the dealership and get you geared up and ready to ride. And, I look forward to seeing you on the road this season.

Lisa M

Customer Service

Lisa joined the Doc's team in May of 2021. She moved to Wisconsin from California. She loves coming to work each day at Doc's and always brings a positive attitude. She has flourished in her role working Motorclothes & Parts. She fills in for our Parts Manager, Jeff & our Motorclothes Manager, Casey with shipping & receiving & placing orders.

Amy

Customer Service

I’ve been with the Doc’s crew since 2014. I love being involved in a business that specializes in making dreams come true and I truly feel like part of the family here at Doc’s! Riding is such great therapy and an unexplainable feeling of freedom. It’s definitely my favorite pastime.

Emily

Customer Service & Zoo Keeper

I started working for Doc's in Feb of 2023. My Dad used to take me to see the animals all the time when I was little & I always loved everything the place had to offer. All of the old cars, the VW bus, vintage collectors items Doc had, & of course the Harleys! I love my job because I get the meet new people every day. I get to see the animals on a daily basis & I get to work with some very amazing people. I enourage anyone to come & visit the dealership. There really is something for everbody!

Jessie

Customer Service

I have been part of the Doc's team since 2023. I am a motorcycle enthusiast, love the outdoors, & embrace life's adventures- biking, kayaking, road tripping, floating down the river- to name a few. Working at Doc's has provided a unique opportunity to utilize my business skill-set, engage in the Harley culture, meet awesome people, serve as an advocate for Doc's "destination," & to provide quality service to our amazing customers! I look forward to assisting our customers in person & over the phone with a welcoming voice to meet their H-D merchandise needs. Plus, hearing about their adventures & the positive impact our dealership has in the community near & far!

Jilane

Head Zookeeper

Working as a zookeeper at Docs has been a dream come true! I adore the family environment, meeting everyone who visits and working with our critters on a day to day basis. They never disappoint to make my day interesting - no dull moments here! When not working at Docs, you’ll find me busy on my reindeer farm. It’s animals non stop in my world, just the way I like it. If you twisted my arm and made me pick a favorite animal at the zoo…. I’d have to admit Zephra the camel has me enamored. That said, each critter has a piece of my heart and I’m grateful to have the honor of caring for them.

John

Riding Academy Coach

John has been a RiderCoach at Doc's Harley-Davidson since 2005. He is certified to facilitate Motorcycle Safety Foundation based courses for new and experienced riders, as well as the beginning course for 3-wheel motorcycles. When he is not facilitating motorcycle courses, he also serves as a quality assurance specialist for the Wisconsin Motorcycle Safety Program. When he is not involved in motorcycle training, he serves as an educational coordinator for 27 school districts in Northeast Wisconsin and a driver education instructor. He is the Safety Officer for the Wolf River HOG Chapter. He rides a 2003 Harley-Davidson 1200 Custom Sportster and a 2003 Road King Classic. In his spare time when he is not riding, he likes golfing, fishing, camping, and target shooting.

Dan St. Amour

Riding Academy Coach

Hi. My name is Dan St. Amour. I am a Harley-Davidson Rider Coach. I am a motorcycle enthusiasts and bought my first Harley-Davidson, a Sportster XL Custom after returning from a deployment with the Michigan Army National Guard to Iraq in 2004. I have proudly owned many other Harley Davidson motorcycles including a Dyna Fatbob, Fatboy, Roadglide, Pan America, and 2 Electraglides. My favorite motorcycle is just one more, lol. I love teaching students how to be safe and confident on a motorcycle and help them in any way possible to be their best while riding. I love to see former students ride to Doc's to show me their motorcycle, accessories they've added, and talk about the places they ridden to.

Rhonda

Customer Service & Administration

My name is Rhonda Hopkins . I have been with Docs Harley Davidson for 25 years. I ride a 15 year Anniversary Fatboy. I love all of our animals as seen here I am feeding our porcupine Ralphie. I love to talk with people and explain all the amazing, interesting things we have to offer. I have been a motorcycle enthusiast for many years. Stop in and say hi and I would love share this beautiful life with you.

Lisa F

Customer Service

I have been a part-time employee at Doc's since 2018. I seek out experiences that I can connect with others, gravitate towards adventure and with a bit of relaxation.
At Doc's I have enthusiasm towards customers coming into the dealership from all walks of life. I enjoy hearing the stories the riders have and living vicariously through them. My passion for clothing helps me assist customers in choosing apparel for both their riding needs and social life. I anticipate the events that the dealership puts on and enjoy participating in them. I am an avid traveler and gravitate towards big cities and the history behind them. I show my creativity through metaphysical aspects, music and drawing.

Tara

Customer Service

I’m Tara. I've been part-time at Doc's since about 2011. I drive a 2004 Dyna Lowrider. I took the Riding Academy at Doc’s. It’s a great atmosphere and an awesome group of people to work with. They go out of their way to help you